Refund policy
At The Living Proof, every item is made to order specifically for you. Because of this, we do not accept returns or exchanges for incorrect sizes, color selection, or buyer's remorse.
Please review our sizing charts carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we'll make it right at no additional cost.
Please contact us within 14 days of receiving your order and include:
- Your order number
- A brief description of the issue
- Clear photos of the item and the problem
Email us at:
We'll work with our production partner to replace the item or issue a refund when appropriate.
Cancellations
Orders begin production shortly after they are placed. Because each item is made specifically for you, we cannot guarantee cancellations once production has started.
If you need to cancel an order, please contact us as soon as possible and we'll do our best to help.
Refunds
Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Questions
If you have any questions about your order or this policy, please contact us at: